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Exchanges only within 30 days and item cannot be damaged.
Personalized items cannot be exchanged. Sorry, no refunds. Payment Policy: For orders using credit cards, cashiers checks or money orders - shipped within 2 weeks or sooner if you contact me either by phone or email. For orders using personal or business checks, additional 10 day wait for the check to clear your bank. Item will not begin to be processed until after check clears bank. Checks, money orders, cashiers checks should be made out to: Miss Kate's Creations mailed to: 900 Vantrease Road Madison, TN 37115 About the Products If a problem or question arises with your order, you will be notified immediately either by email or phone. All items are individually handcrafted, so no two items will look exactly alike (although there is every attempt to do so). Miss Kate's Creations uses quality workmanship in every item produced and has been in business since 1991. If you need to ask a question before ordering, please email: hermes@misskatescreations.com or call Kathleen (Miss Kate) at (615) 865-9524 If you are uncomfortable ordering online, please feel free to use the manual order form and mail to above address or Fax to (615) 865-9524 Access Manual Order Form by clicking on Manual Order Form button below |